Currently, we only ship within the United States. However, we are working intensively on expanding our shipping service to other countries so that even more customers worldwide can enjoy our products. As soon as international shipping becomes available, we will, of course, inform you immediately!

We are pleased to inform you that we offer free shipping on all orders, regardless of the order value. This means that whether you have a single item or multiple items in your order, you will not incur any shipping costs.

Our goal is to provide you with a pleasant and worry-free shopping experience, which is why we do not have any hidden fees. Should there be any exceptions, they will be communicated clearly and transparently before you complete your order.

As soon as your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking on the link in the shipping confirmation or by entering your tracking number on the following page: parcel panel.

This allows you to stay informed about the status of your delivery at all times and see exactly when your order will arrive.

Our processing time is 1–2 business days. Once your package has been shipped, you can expect a delivery time of 5 to 10 business days. We do our best to deliver your order as quickly as possible so that you can enjoy your new fashion items soon!

You can return your items within 30 days of receiving them. To ensure a smooth return process, we recommend reading our full return policy, which you can find in the footer of our website.

If you would like to register a return, simply send us an email. Our team is here to support you and will guide you through the entire return process!

If you notice that your item has arrived damaged or defective, please contact our customer service as quickly as possible. Please have your order number ready and send us clear photos of the damaged item so that we can accurately assess the issue.

Our team will immediately review how we can best assist you, whether through a replacement delivery, a refund, or another suitable solution. Your satisfaction is very important to us, which is why we strive to solve the problem quickly and easily for you!

If you would like to exchange an item, please return it to us in accordance with our return and exchange policy. To make the exchange process as easy as possible for you, we recommend contacting our customer service first by email at info@eliviro.com. Our team is happy to help and will answer all your questions regarding the return process.

Once we have received and inspected the returned item, you can place a new order for the desired product. Please note that we currently do not offer direct exchanges; instead, a return and a new order are required to ensure you receive the correct item. We will do everything we can to make sure you get your new favorite pieces quickly and easily!

If you would like to cancel or change your order, please contact our customer service as quickly as possible. As long as your order has not yet been processed or shipped, we can arrange for changes such as address corrections, item modifications, or a complete cancellation.

However, once your order is in the shipping process, changes are unfortunately no longer possible. We therefore recommend contacting us immediately by email at Info@sd-sales.com so that we can react quickly. Our team is happy to help and will do everything they can to accommodate your request!

You can easily redeem your discount code during the checkout process. Enter the code in the designated field in your shopping cart or at checkout. Once the code is confirmed, the discount will automatically be deducted from the total amount of your order.

Please make sure to enter the code correctly and pay attention to possible case sensitivity. If the code does not work, please check its validity and terms, or reach out to our customer service. We are happy to help you!

We accept various payment methods, including PayPal, Mastercard, Apple Pay, Maestro, and Visa. The available options will be displayed to you during the checkout process.

On each product page, you will find a detailed size chart to help you choose the right size for your body type. We recommend comparing your body measurements with the information in the chart to avoid buying the wrong size.

If you are still unsure or need additional help, our customer service team is always happy to assist you. Just write to us—we will provide personalized advice and help you find the perfect fit!

Yes, at Eliviro, we offer stylish gift cards—the perfect present for fashion-conscious individuals. Whether it is for a birthday, a holiday, or just a surprise, our gift cards allow your loved ones to choose their own favorites from our timeless and elegant collection.

If you would like to purchase a gift card or have any questions about them, simply send us an email at info@eliviro.com. Our team is happy to help you!

You can easily sign up for our newsletter by entering your email address in the subscription field at the bottom of our website.

With our newsletter, you will always stay up to date—be the first to know about new collections, exclusive offers and styling tips.

Don't worry, we only send content that is truly relevant and inspiring for you.

the protection of your personal data is our highest priority. In our Privacy Policy, we explain transparently which information we collect, how we use it, and how we keep your data safe and secure.

Whether it concerns your order, your account, or your newsletter subscription—we always handle your data responsibly and confidently.

You can find our full Privacy Policy in the footer of our website.